HELP AND FAQ

PRODUCTS

Our Classic Line dies are directly compatible with the Pasta Shaper accessory of Kenwood kneading machines, without the use of an adapter. They are compatible with all models of Philips Pasta Maker and Philips Viva machines by using the corresponding adapter.

The PRO line dies, made with a POM base and brass inserts, do not require an adapter and are only directly compatible with the Philips Pasta Maker Advance and 7000 series machine models.

The Pasta die for Pastaio do not require an adapter and are only directly compatible with the Classe Italy Pastaio machine models.

The adapters on our website are indispensable for using the Classic Line dies on pasta machines from the Philips Pasta Maker and Philips Pasta Viva lines.

Our Classic line dies and adapters are made of brass.

The Pro Line dies are made of POM with brass inserts.

All our products, intended for food production, are MOCA (Materials and Articles in Contact with Food) certified. The MOCA Declaration of Conformity is in fact a necessary certification to guarantee compliance with food hygiene requirements.

The MOCA declaration bears witness to the quality of the product throughout all stages of its production and processing.

Due to prolonged use of the die, the material used to make it will tend to oxidise and become darker. This natural process does not affect the functionality of the die.

The following doses are recommended as the base dough:
– 250 g re-milled semolina
– 95 ml water, corresponding to 38% hydration of the dough

ORDERS

myTrafile accepts the following payment methods:

  • Credit card
  • PayPal
  • Bank transfer

In the event that bank transfer is chosen as the method of payment, confirmation of the order, with consequent preparation and shipment, will only take place when the company is credited with the full amount of the order.

All data necessary to proceed with the bank transfer will be indicated in an e-mail addressed to the Customer once he or she has placed the order. The Customer is required to pay within 10 days of purchase, after which time the order is considered cancelled.

Shipping costs depend on the products purchased and the country of destination of the order.

For ITALY, shipping will be free of charge for amounts of €39.00 or more; for smaller amounts shipping costs are €4.90.

For European Union countries, shipping will be free of charge for amounts of €99.90 or more; for smaller amounts, the shipping costs will be calculated automatically during checkout.

For UK., shipping will be free of charge for amounts of €199,00 or more; for smaller amounts shipping costs are €20.90.

For USA and Canada, shipping will be free of charge for amounts of €199,00 or more; for smaller amounts shipping costs are €23.90.

Orders placed during the week will be shipped within 1-2 working days.

If payment is made by bank transfer, the order will be processed and sent within 1-2 working days from receipt of payment.

CONTACT US FOR MORE INFORMATION

Would you like to know more about our products? Couldn’t find your machine model or need information on professional dies? Don’t hesitate to contact us, we will be happy to help!

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